Monzo was voted the best provider for individuals and businesses in a survey of thousands of people in Britain.

Britain’s digital banks have held on to the top spots in customers’ rankings of personal and business bank accounts, muscling ahead of high street lenders for another year.

Monzo was voted the best provider for individuals and businesses in a survey of thousands of people in Britain.

Starling Bank was a close second in both league tables, while it jumped to the top of the rankings for best online and mobile banking services for personal accounts.

Neither banks operate a branch network.

Meanwhile, high street lenders Royal Bank of Scotland (RBS), which is owned by NatWest Group, and Virgin Money came joint bottom in the rankings for overall service quality for personal current accounts.

Just 48% of customers said they would recommend the providers to friends and family.

More than 34,000 personal and banking customers in Britain rated the quality of their bank’s services after the Competition and Markets Authority (CMA) made it compulsory for large banks to take part in the twice-yearly surveys.

Monzo and Starling held on to their titles for another year, as challenger banks continue to compete with UK banking giants at a time that many households face cost-of-living pressures.

Adam Land, a senior director at the CMA, said: “How banks treat their customers can make an enormous difference to their daily lives, particularly when people and small businesses are feeling the pinch.